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Help ScoutBen Horowitzin which I am both benevolent and wrathfulZendeskThen dig a really deep holeAIhey I appreciate the entertainment value of a bad job as much as the next girlFaile's RazorFractional CX LeadershipDavid Heinemeier HanssonAP Newsthis issue is so long I almost feel the need to apologizeChatGPT...and also petting a catdig a little furthersome good jobs in this batchListen Jensen McRae is an important part of my grieving processIf It's Neutral It's Not TechnologyAdolf HitlerDonald TrumpAutomatticI'll owe you onePrison SlaveryDynamic PricingI'm a fickle godBPOsBe grateful there weren't any Hindenburg jokes in thisI feel like I'm justifiedthanks DUwhat can I sayUnimpressed Spock is unimpressedHistorythen bury your expectations thereLinkedInwhich admittedly makes for a slightly boring gameBasecampMarc AndreessenNotionno bears dogs or gazelles were harmed in the making of this issueMatt TurckInVisionBad Job Bingo Shitposting Board of DirectorsLayoffsSunoSan DiegoContentReally making love to the CAPSLOCK in this oneFTXPeak SupportAccountability in TechMissiveI am a serious professionalshamelessly abusing the Mighty Morphin' Power Rangers as illustrative allegorySam Bankman-FriedFirstMark CapitalBoy that Communications degree is really coming in handy right about nowBad Job Bingono love is wastedCryptoAnd when you think you've dug deep enoughthere are literally zero Into The Woods jokes in this and I'm so disappointed in myselfThe Hotel California of Professional Networking SitesTumblrwell well well if it's not the consequences of your own actionsCloudflareand I feel like I deserve credit for thatSwiftEQDPDRacismit's been weeksSubstackMatt MullenwegSurge PricingI invoke my power as Surpreme Bad Job Bingo DictatorBelieve it or notNazi Germany The Pit of Voles but for Work FandomTrust & SafetyKlarnaPoliticsthe realities of publishingUdioKnowledge Owlbecause what was really missing from supportlandia was extensive job description framing analysesElevenLabsstunning and egregious lapses in judgment on the part of Tech CEOs who should know betteryou know what you signed up fora16zTettra Sadly I could not find a Mitchells vs. The Machines gif good enough for this issueOTWRoundupFloodingif you can't bless it get ready to make it newNewsletterNewsconsidering I spent a fair amount of my evening making butt jokes for Bad Job BingoBad Job Bingo Shitposting Focus GroupNicereplyU.S. Supreme CourtGo to the bottom of the Marianas Trenchan empty, crusty, red-pilled shell of a Tech founder formerly famous for having a good idea that one timeshamelessly abusing goats as rhetorical devicesalso they were way fewer butt jokes than there could have been in thisSD Leadership SummitWendy'sScribebut I’d rather you just get hired into a nice place to workU.S. LawWordPressFirst AmendmentFair UsebeehiivAntisemitismcome on thoughTechKlausSkiffSupport Human (The Podcast)I make no guarantees about Stephs thoughTech CEOs who have teams that could have advised them on how to avoid this whole mess if only they'd stopped for one goddamn secondAir CanadaCopyrightWorld War IITransphobiawhy yes I was a theater kid why do you askSupport DrivenPortfolioA lot of this commentary is quite a bit milder than what I originally wroteBriefSlack
Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity
If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.
Steph Lundberg
