18Aug24 Brief

In today's Brief:

• Main Story

• And Now for Some Good News

• Get Hired

  • Green Means Go

  • Eh, It’s Probably Fine

  • Tread Carefully

  • BINGO

  • Seriously, Maybe Don’t

Main Story

• Exit, Pursued By A Bear

And Now for Some Good News

• Rachel Avery earned a Social Media and Social Content Strategy certification from the Digital Marketing Institute.

• Yas Longoria joined Employ as Senior Manager, Customer Success and Support.

• Liz Bunger joined Vertex as a Knowledge Management Leader.

• Jennifer Kyles joined Klaviyo as a Senior Billing Specialist.

• Matthew Doering joined Meta as a Technical Solutions Consultant II.

• Gary Lam joined Inteplast Group as a Customer Service Representative.

• Ian McMullen was promoted to Senior Customer Support and Operations Manager at Retrium.

• Melissa Beringer was promoted to Senior Customer Success Manager at Braze.

Get Hired

I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do in the game. These and past contestants can be found at Support Human Jobs.

Green Means Go

No flags, or green flags only! A true unicorn.

• VP, Customer Success and Technical Operations ($180k-$210k) at HUMAN (Hybrid US-NYC, NY)

Eh, It’s Probably Fine

A few flags popped up, but no serious ones.

• Senior Technical Writer ($133k-$170k) at Circle (Remote US-Atlanta, GA; Austin, TX; Boston, MA; Chicago, IL; Los Angeles, CA; Miami, FL; NYC, NY; Phoenix, AR; Salt Lake City, UT; Seattle, WA)

• Community Manager ($100k-$150k) at Medium (Remote US)

Tread Carefully

Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.

• Vice President, Customer Support ($200k-$280k) at Billtrust (Remote US)

• Sr. Manager, Learning & Quality, Ring Technical Customer Support ($121k-$225k) at Amazon (Remote US)

• Product Specialist, Manager (Post Sales) (No comp given) at AlphaSense (Hybrid UK-London)

• Customer Support Manager (No comp given) at Vetcove (Remote US)

• Associate Customer Success Manager ($49k-$148k) at GitHub (Remote US)

• Product Specialist (No comp given) at AlphaSense (Onsire UK-London)

BINGO

Welp.

• Technical Support Representative ($56k-$89k) at Drata (Remote US)

• Customer Success Manager, High Touch ($95k-$147k) at Drata (Remote US)

• Customer Success Manager, Strategic Accounts ($95k-$147k) at Drata (Remote US)

• Director, Support Operations (No comp given) at Quince (Remote US)

Seriously, Maybe Don’t

Don't say I didn't warn you.

• Enterprise Customer Success Manager ($110k-$150k) at Finout (Hybrid US-NYC, NY)

• Client Success Manager ($60k) at Healthpreneur (Remote US-Los Angeles, CA)